Free shipping in 48 contiguous states in the US on orders over $50.- excluding taxes; your subtotal, even with discounts, must be over $50.- to receive free shipping. All other orders under $50.- will include a $7.99.- shipping charge. Orders are shipped via 1-2 business day mail service.
Miami Area Same Day Delivery: All orders will include a $30.- delivery charge.
Miami Area Curbside Pickup: Order online and pickup in as little as 1 hour. It's free and easy! Pickup hours: Monday to Saturday 11:00 am to 7:00 PM. We let you know when your order is ready to pickup. Aventura FL 33180.
International Shipping: when you complete your address in our website, UPS and Fedex will show real time quotes for your shipping. When you fill in your address on our website, UPS and Fedex will show real-time quotes for your shipment. Before placing an order, check if your customs allows CBD products to reach your country.
Once your package has shipped you will receive your UPS, Fedex or USPS tracking number via the email associated with your order. Please also note that your shipping time estimate begins AFTER your order has shipped out of our warehouse.
The given shipping timelines are estimates and do not account for holidays, inclement weather, backorders, or general postal service performance issues. Payment, receipt, and tracking information are provided via email after orders are completed.
We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com . You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.
Returns Policy 100% Satisfaction Guarantee at NeoPets.
The Easiest and Best Guarantee in the Business. We do have a 30 day money back guarantee if you are not satisfied with your purchase, simply return it within 30 naturals days in new condition, and we will refund, replace or exchange it for you. Shop with 100% confidence at NeoPets.
To protect all our customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:
- Item was not purchased directly from NeoPets. (It was purchased at a used tack sale or from a retailer or online seller other than NeoPets.)
- Item is missing a label or has been defaced.
- No receipt and no valid identification in our stores.
- Item is wet, dirty or contaminated, or until it has been cleaned.
- Item has been lost, stolen, damaged, or misused.
- On rare occasions, based on the nature of prior transactions.
- Products have been opened or used.
- Multiple returns of the same item.
- Personalized items may not be returned unless defective.
We ship our CBD everywhere including: Alabama - Arizona - Arkansas - Colorado - Connecticut - Delaware - Florida - Georgia - Idaho - Illinois - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Montana - Nebraska - Nevada - New Hampshire - New Jersey - New Mexico - New York - North Carolina - North Dakota - Ohio - Oklahoma - Oregon - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Utah - Vermont - Virginia - Washington - West Virginia - Wisconsin - Wyoming -Dallas - Kansas - Houston - Denver - Boulder - Amarillo